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Terms of service

Terms of service

 

  1. General

Vinta sells products to consumers and business customers (’’Customer or ’’You’’) all around the world. These terms and conditions for online purchases (’’Terms’’) apply between Vinta and Customer to purchases of Vinta products made at Vinta-shop.

  1. Ordering

By placing an order You confirm to purchase the selected products. Vinta will send You the order confirmation without unnecessary delay. In the event that an item of product You have ordered is unavailable, we will let You know as soon as we can and, where payment has already been made, make a refund without undue delay.

Prices and shipping

All prices at Vinta-shop are given in EUR. The prices given on the Vinta-shop on the date the order is placed shall apply. The stated prices are final prices and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate.

Vintadelivers worldwide.

Payment

We accept the following payment methods: debit and credit card and payment through Stripe. We may provide more payment methods in the Vinta-shop. You are responsible for any costs associated with money transactions. Vinta will send invoices solely in electronic form.

Vouchers and their redemption

Promotional and gift vouchers are vouchers that cannot be purchased, but are issued by Vinta during specific situations such as advertising campaigns or in connection with events. Promotional vouchers are in force for a limited time period and they can be redeemed in connection with an order.

Order cancellation and returns

Business Customers. Business Customers do not have the right to cancel orders.

Consumer Customers. Consumer Customers have the right to cancel the order within 14 days for any reason. The cancellation period will start to expire from the day on which the Customer acquired possession of the ordered products. To exercise the right to cancel the Customer needs to fill in the cancellation form attached into these Terms and contact miia@vinta.fi to receive further instructions for returning the product. If You cancel the order, we will refund to You all payments received from You, including delivery costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving notice of cancellation. We will make the refund at no cost to You.

Complaints

You can make a complaint directly to Vinta at miia@vinta.fi. Vinta applies for consumer Customers the provisions of Chapter 5 of the Finnish Consumer Protection Act (38/1978) regarding the transfer of liability, error reporting and penalties for delay and error.

Governing Law and disputes

These Terms and any disputes between Vinta and You are governed by Finnish law. Consumer Customers can take disputes to the Consumer Disputes Board after the consumer Customer has contacted Consumer Advice. Contact information:

Consumer Disputes Board: https://www.kuluttajariita.fi/en/index.html

Consumer advice:

https://www.kkv.fi/en/consumer-advice/

PL 306, 00531 Helsinki

The consumer Customer can also initiate a dispute through the Online Dispute Resolution Forum (ODR) (http://ec.europa.eu/odr). When dealing with the ODR forum, You need Vinta's customer service e-mail address miia@vinta.fi

The Customer may file an action against Vinta for dispute either in the district court of the domicile of Vinta or in the district court of the place in Finland in whose jurisdiction he or she resides. If the Customer is not domiciled in Finland or if the Customer is a business, disputes will be handled in the district court of the domicile of Vinta.